FAQ

We process and ship all orders within 1-2 business days of purchase. For transit time, it all depends upon your shipping method. Our shopping cart will display estimated time in transit, based on your shipping rate and carrier. This time is subject to change due to the nature of shipping, heavy order volumes and holidays.

Our warehouse team takes a much-deserved break on weekends and national holidays, so orders placed on those days will ship the following business day.

As soon as your order is packaged and dispatched, you will receive an email notification that will include relevant tracking information and estimated delivery date. Please allow up to 24 hours from when you receive your tracking number for activity to update.

Our team moves quickly to get your order processed, which means we are not able to make any changes to an order once it’s been placed. Please email us at info@groundedco.net. If the item has not yet been dispatched, we can cancel the order. If the item has shipped, you will have to follow our return process once the order is received. Please note, however, that if your order is placed on a weekend, then we will be available to answer questions the following business day.

To return a purchase, your item(s) must meet the following criteria:

Return must be requested within 14 days of your delivery date (i.e., the date in which you received the package).

Initiate return request by emailing info@groundedco.net with your Order # and item(s).

Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order will be eligible for store credit only.

All items must be unworn, unaltered, and unwashed in their original packaging.

Groundedco reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.

To return an item:

Email info@groundedco.net for a Return Authorization Number (“RA#”). Please print and enclose the RA# with the returned package.

Return Authorization must be requested within 14 business days of receiving the item(s).

We offer free returns for domestic orders within the US and we will provide you a prepaid return label via email.

For international returns (including Canada), customers are responsible for return shipping costs.

If your order has been sent to a destination outside of the US, customs, duties, and sales taxes are not refundable through Groundedco. However, you may be able to recover these by contacting your local customs bureau directly.

Groundedco is not responsible for items lost or stolen in transit. All associated risks are assumed by the courier.

Groundedco reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.

Once your item(s) have been returned, please allow 5-10 business days for your return to be processed at our distribution center. You can expect the refund to hit your bank or credit card account within 3-5 business days after the return has been processed, but processing credit is subject to your bank.

You will be notified via email once your return has been processed.

Please allow additional time for international orders.

Please note that any original shipping fees or charges are not refundable.

It is our goal to resolve any questions you may have about your order. Contact us at info@groundedco.net and let us know how we can help. Please allow up to 48 hours for a response.

We are not currently offering exchanges. This allows us to create the best experience for you and get the correct item(s) to you as soon as possible. If you need a different size, color, or item, simply follow our returns process for the item(s) you no longer want and place a new order for the item(s) you do want.

If you received a gift and want to exchange it, please email us at info@groundedco.net.

We offer select and new arrival items for preorder. If you order both preorder and in-stock items in a single order, in-stock items will ship within 1-2 business days. Preorder items will ship separately as soon as they become available. You will be charged for each item (plus applicable tax) at the time the item ships.

Unfortunately, promo codes are not applicable to preorder items. You may still use a promo code on an order that includes a preorder item, although it will only be applied to in-stock items.

If you would like to cancel your preorder item, please contact customer care at info@groundedco.net. If the item has not yet shipped out, we will accommodate your request.

Yes, we are now offering select international shipping!

All international customers are liable for shipping charges, duties, and taxes based on their country of residence. If the item(s) is returned, these charges will not be refunded.

Return shipping charges will be deducted from the refunded amount. A shipping label can be provided.

We are not offering exchanges on international orders currently.

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